WE ARE READY TO HELP YOU
Do you have a question about your order, our catalog or an item you have seen on our Website? Our friendly customer service representatives are ready to help you!
Phone: +86 871 6315 9299
Fax: + 86 871 6315 9624
Mail: 14/B Hua Yi Plaza, #387 Qingnian Road, Kunming, Yunnan, P.R. China 650021
CUSTOMER SERVICE HOURS
Monday – Friday: 9am – 5pm (Beijing time)
You can order from Danyun with complete confidence. We guarantee that all handcrafted items are authentic and individually made. As a result, items will differ slightly in color and/or size. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days with your receipt for a replacement or full refund. Our tea products cannot be returned because tea is a food product.
We accept payment through PayPal, Alipay and money transfer direct to our bank account in China.
To stop receiving catalogs and newsletters, please email us at email@example.com or call +86 871 6315 9299
Please Note: Unless otherwise specified, none of our products are intended for children under 12.
FREQUENTLY ASKED QUESTIONS
How long does it take to receive my order?
We will ship your order within 5-10 business days after receipt of money if not sooner.
Why is the item I want out of stock?
Our artisan partners work under conditions that we can hardly imagine. Power outages, lack of raw materials, unreliable transportation, extra demand for labor at peak times in fields etc. can all cause unexpected delays in the delivery of their handcrafts to us. This means that products you order from Danyun may sometimes be out of stock and it can take 3-4 weeks before we can ship your order.
I do not live in China. Can I still buy from you?
Yes. We ship individual orders to Australia, Europe, The United States of America and so on. We ship orders to retail store customers and wholesale resellers to countries all over the world. Please view the Shipping Chart for individual orders.
BACK ORDERS AND SHIPPING
If you have questions or intend to acquire more information about back orders and shipping, you can find it here.